- All
that was installed was help files. What's wrong?
You have received more than just documentation manuals. To locate
the ispynow.exe module, you will have to browse to the directory
you installed iSpyNOW into [Default is C:\Program Files\iSpyNOW].
- I
type in my password and it says "Password Incorrect". What's wrong?
There are a number of reasons why this is occurring. The most
obvious reason is that you are using an incorrect password.
Ensure that you are using the password specified in "Password
- IMPORTANT!!.txt" file located in the installation directory
of iSpyNOW [Default is C:\Program Files\iSpyNOW].
Also, ensure that your browser supports, and is allowing you
to use JavaScript. iSpyNOW uses 128-bit encryption, and the
only way for your password to be encrypted is by passing through
our JavaScript encryption algorithm. Refer to your browsers
help file for information on turning on JavaScripts.
- I
execute ispynow.exe but nothing happens!
This is perfectly normal. iSpyNOW was developed to be a program
that ran in complete in total stealth, so that the user on the
PC would NOT know that it is running. If you have executed the
ispynow.exe, it is in fact working, you just do not see it,
as it is running in hidden mode.
iSpyNOW offers no "visible" mode. To stop the ispynow.exe module
from monitoring your PC usage, run the "uninstall-ispynow.exe"
file located in your installation directory [Default is C:\Program
Files\iSpyNOW] to stop iSpyNOW from running on your machine.
- When
I attempt to rename ispynow.exe, I get a message saying that the
program couldn't be opened because it was already running. What's
wrong?
This simply means that you cannot rename ispynow.exe because
it is running already. To stop iSpyNOW from running, simply
run the "uninstall-ispynow.exe" file located in your installation
directory [Default is C:\Program Files\iSpyNOW]. Once the uninstall
utility has disabled iSpyNOW from running, you can freely rename
the ispynow.exe module.
- I
purchased iSpyNOW, but I did not receive a download. What do I
do?
If you have purchased iSpyNOW, but did not download it after
ordering it, or you have lost your copy, you may contact our
support team. Please
e-mail the support team
with a request for an additional iSpyNOW installation unit,
your order ID, and your name. They will verify that you are
indeed a registered customer, and will deliver you a new copy
of iSpyNOW electronically.
- What
file do I send to the remote machine to be monitored?
The file you will send to the remote machine [or place on the
machine yourself] is the ispynow.exe module located in your
iSpyNOW installation directory [Default is C:\Program Files\iSpyNOW].
You can rename this file accordingly before sending it out via
email if you wish to do so.
- How
do I send the iSpyNOW module to someone without them knowing it
is a spy program?
iSpyNOW is intended to be a hidden, stealth monitoring solution.
However, it is not supposed to be used for any malicious purposes.
We will not offer any suggestions for placing this on a PC in
which the user is not aware that it is being used to monitor
their activity. If you plan on using this program in violation
of the disclaimer, you must uninstall the software immediately.
- When
the remote user executes iSpyNOW, do any windows or messages pop
up?
No. When the iSpyNOW module is executed on the remote machine,
the user will not see any windows, messages, pop ups, or alerts.
iSpyNOW runs in complete and total stealth, which means the
user will not receive any notification that they software is
running.
However, as stated in the license agreement, it is necessary
that you tell the user that they are being monitored before
you send them the iSpyNOW module.
- Where
do I go to view the logs on the remote machine?
To view the logs stored on a machine running iSpyNOW, you will
need to have a web browser [with an active internet connection]
and the IP address of the machine running iSpyNOW. Once you
have obtained the IP Address of the remote machine [this is
explained thoroughly in the included iSpyNOW help file], you
simply type in the following address into your favorite web
browser:
http://[ip address]:8943
Simply
replace the [ip address] with the IP Address of the remote
machine, and hit the "Go" button. If everything was typed in correctly,
you should be welcomed with the iSpyNOW Control Panel login page!
- When
trying to connect to the remote computer, I get a "Server Not
Found" message.
This means that the computer you are trying to connect to is
NOT connected to the internet, or they have a firewall or router
running that is blocking outside connections. If this is the
case, you will need to open up the correct port [8943] on the
remote machines router or firewall.
- The
remote user rebooted the PC and I cannot connect anymore. What's
wrong?
If the remote user shutdown/rebooted/logged off the machine,
and you can not connect when the computer comes back online,
that means that the user has a dynamic IP Address rather than
a Static IP Address. This is common for dial up Internet Service
Providers such as AOL, Compuserve, Earthlink, NetZero, etc.
If this is the case, you will need to either resend the ispynow.exe
module to the remote machine, or obtain the remote machines
IP Address from the remote user before you can connect to the
iSpyNOW Control Panel again.
- Do
I have to specify 8943 in the website address when connecting
to the remote machine?
Yes - the port 8943 tells the web browser to connect on port
8943, which is the that iSpyNOW opens u p on the remote machine
for remote connections. If this port is not specified, then
the web browser will default to port 80, which will likely return
DNS or Server errors.
- How
do I uninstall an iSpyNOW module on a remote machine?
To stop iSpyNOW from running on a machine, simply send the file,
or run the file "uninstall-ispynow.exe" on the machine that
contains a running iSpyNOW module.
- When
connecting to the remote machine, I receive Apache web server
errors. What's wrong?
This means that you are connecting to the remote machines IP
Address, but you are NOT specify the correct port to connect
to in the URL. Ensure that you are connecting to the correct
IP Address, and that you append ":8943" to the end of the URL.
Refer to the iSpyNOW documentation for more information on connecting
to a machine running iSpyNOW.
- What
does iSpyNOW record?
iSpyNOW records all of the following:
- Applications
executed.
- Websites
Visited.
- Window
Activity.
- AOL/MSN/ICQ/AIM
Chat Conversations.
- Keystrokes
Pressed.
- Text
and Images sent the clipboard.
iSpyNOW will ALWAYS be recording PC activity, which means you
can view all of the stored logs in REAL TIME or at a later date
and time.
- Do
I need any special software to view logs remotely?
All the is required for viewing the iSpyNOW logs is a web browser.
No additional client software packages need to be installed.
By using the web browser as the log viewer medium, it gives
you the flexibility to view the logs from anywhere in the world,
without having to carry around bulky client software.
- I
lost my password. How do I retrieve it?
If you have lost you password, and the file "Password - IMPORTANT!!.txt"
does not exist in your iSpyNOW installation directory [Default
is C:\Program Files\iSpyNOW], then you should contact our support
team. When e-mailing the support team, include your product
ID, your first and last name, and your registration code. Once
your information has been verified, we will send you your assigned
password.
- Why
am I not receiving a read receipt?
If you do not receive a read receipt, and you KNOW that the
remote user has viewed the e-mail containing the iSpyNOW deploy
module, then this means that the e-mail client the remote user
used to view the e-mail does NOT support read receipts. If this
is the case, you will have to ask the user to reply to the e-mail,
or ask them directly for their IP Address.
- Will
iSpyNOW be picked up by virus scanners?
Our software is NOT a VIRUS or a "TROJAN HORSE". It will not
be detected by virus scanners or any other type of virus scanning
software.
- Is
there a subscription fee associated with iSpyNOW?
There is currently NO SUBSCRIPTION FEE associated with iSpyNOW.
The only fee you are required to pay is the $79.99 one time
fee for a single user license. After the initial $79.99 fee,
you will not be billed from again.
- Will
iSpyNOW work on AOL and other dial up connections?
Yes - iSpyNOW will work on all lan and dial up connections.
iSpyNOW is equipped with an intelligent monitoring feature that
detects dynamic ip addresses and emails the new ip address to
you when a dial up connection has been made.
- What
Operating Systems is iSpyNOW compatible with?
iSpyNOW is currently compatible with Windows 95/98/ME/NT/2000/XP.
Our software has been tested thoroughly, and has been proven
to work on all 32-bit platforms of Windows.
Note: For best results, ensure that you are using the most current
build of your Windows operating system. If you are unsure if
you are running the newest build of your version of Windows,
we suggest you visit the Windows
Update Center.
- I
lost my product order ID, how do I get it back?
If you have lost your product order ID, you can retrieve it
at the following website. Keeping track of your order ID is
very important, as it is your key to the iSpyNOW members area.
We suggest you write it down and store it in a safe place, so
you will always have it handy.
Click
here to retrieve your order ID!
- I
did not receive my copy of iSpyNOW, where can I get it?
If you did not receive your download, or you need to redownload
iSpyNOW because you lost your original copy, you can log into
your members account and download the newest version of iSpyNOW.
To log in to the members area, you will need your order ID ready.
This was given to you when you purchased iSpyNOW initially.
